Retail Today with Bob Phibbs, The Retail Doctor

Using the Energy of Black Friday

It's here! The official start to the holiday season! Enjoy it and use this day to be positive, not complain. 

It‘s Thanksgiving

A great day to remind yourself it's not about work and tomorrow but being in the moment. Here's what to do on this special day. 

Speed of Service

So many retail front line associates pride themselves on taking whatever time is necessary for a customer. But when the big crowds hit, what do you do then? Glad you asked.

Playing the ”yes” game

So many retailers don't train their staff so those associates don't think about what they could be saying that gets in their way of the customer buying. Here's today's selling tip. 

How to get more reviews

Reviews drive search engine results so use this tip to get your share of ecstatic customers sharing their joy at working with you. 

How to get customers to buy when they say they want to look around

We hear it and it scares us, "I'll look around," or "I'll have to wait." Instead of closing down, use today's tip to get them to open their wallets and buy - without being sales-y.

What To Say When They Ask The Price

So many salespeople fear a customer asking the price of something; especially if it is worth more than a few bucks. Use today's tip to stand up for full price and get the sale.

Why Not You?

You would never accept someone treating your child or pet with the kind of words you often hear in your head. Today's tip is about a choice - yours in how you listen to the chatter in your own head. 

A Tip If You Sell Luxury or Premium Merchandise or Services

To understand the world of luxury and those customers, make sure you are familiar with other brands those customers buy using this tip. 

Did you hear me?

Having to repeat yourself is a deal killer. Use this tip to make more sales and manage your associates better.