Retail Today with Bob Phibbs, The Retail Doctor

Recession or not?

Many pundits in the media are going to talk us into a Recession or maybe we're already in one. Doesn't matter at the holidays. 

I Can’t Get My Crew To Take the Training

Training has to be something you do, not something you did. The problem with not training your crew is they bring whatever bad impressions of how to help customers and retail in general right onto your sales floor. Here is what to do. And find out more about my online retail sales training program at SalesRX.com

How To Get Over Procrastination and Find the Time

Retailers can have a tough time setting goals and priorities. This means they often say, "but I don't have the time." You do, you just aren't looking at it the right way. This extended episode will help you see how to get over procrastination. 

How To Get Customers Over Shipping Delays

A question from Doug about getting customers to not be angry with supply chain challenges. 

To keep or let go, that is the question

Question: a new hire has been like four out of six shifts spoken to her twice. Am I crazy to let her go and possibly have to reduce my store hours while I take maternity leave soon? 

Life doesn’t suck, so why sound like it?

Today I'm sharing a tip about your mindset. Get it right and you sell more, you meet more engaging people, you enjoy your life. Miss it, and you talk in the language of disappointment. 

Is it worth it to buy props for displays?

Emily asked about the use of props in a display. “Is it worth it to spend a certain amount (%) on props that will not be for sale, to make your displays look good?” The easy answer is yes. At least $100 a month should be allocated for small stores.
But creativity is the key. We have a whole merchandising section in my online retail sales training platform, SalesRX.com

How do different types of questions help customers get to the right products

David asked, How different types of questions uncover needs and help customers get to the right products feeling confident they are making an informed choice. It's a bit more complicated than that. To find out more how to train your crew, visit SalesRX.com, my online retail sales training program.

Getting Shoppers in the Mood

The news isn't going to get better anytime soon. How you help customers distance themselves from stress gets them to buy more. 

The counter is your enemy

If you work in photography or jewelry you're used to working from behind the counter. Here's the thing, any furniture or obstacle between you and the customer limits your ability to bond.