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Episodes
Saturday Oct 23, 2021
Saturday Oct 23, 2021
Big news at the Long Beach port this morning which could save Christmas. Have a listen.
Friday Oct 22, 2021
Friday Oct 22, 2021
Do you thank your customers? At the time of purchase, of course. But your follow-up with a handwritten thank you can go a long way to cementing you as their store of choice. Here's another way to use thank yous to grow your sales.
Thursday Oct 21, 2021
Thursday Oct 21, 2021
A shopper whose hands are full is a shopper who can't buy any more. Use today's tip to help them keep shopping.
Wednesday Oct 20, 2021
Wednesday Oct 20, 2021
So many associates avoid the more expensive items because they either can't afford it or personally don't like it. Use today's tip for both managers and associates to be able to sell your premium items.
Tuesday Oct 19, 2021
Tuesday Oct 19, 2021
So many times we think we have to make a big sale. You might get bonus or commission or you might just have self-satisfaction at a job well-done. But that is a lot of pressure. Use today's tip to get in the game of making the sale.
Monday Oct 18, 2021
Monday Oct 18, 2021
A mindset is how you approach working with people. You either believe it is worth your time or not. And customers and other associates can feel that as well.
Friday Oct 15, 2021
Friday Oct 15, 2021
A lot has been said about the Great Retail Resignation but often that is from people expecting a job to be different. To get more from your job as a manager or associate, you have to be curious about other people. Why do they react one way to me and not another. Try this tip about posture and see how changing your own posture with customers gets them to open up more to you. For more information about the Retail Doctor, visit RetailDoc.com
Thursday Oct 14, 2021
Thursday Oct 14, 2021
So many retailers are understaffed that you may feel you have to just "get through" dealing with customers. That's going to cost you big - especially the more expensive the items you sell. Use this retail sales training tip to boost sales and trust.
Wednesday Oct 13, 2021
Wednesday Oct 13, 2021
As Covid retreats, it is important to look at messages you might have had to place on your website, may no longer be necessary or drawing customers.
If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
Thursday Nov 19, 2020
Thursday Nov 19, 2020
Holiday retail spending is projected to be 1.5% higher than 2019, a remarkable statistic given the utter chaos our world is still facing due to after effects of COVID-19. In this episode of Retail Today with Bob Phibbs, the Retail Doctor, you will see three key steps every retailer must take to make the most of this holiday season. Recorded LIVE November of 2020 these tips can still be used in 2021
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