Retail Today with Bob Phibbs, The Retail Doctor

What To Say When They Ask The Price

So many salespeople fear a customer asking the price of something; especially if it is worth more than a few bucks. Use today's tip to stand up for full price and get the sale.

Why Not You?

You would never accept someone treating your child or pet with the kind of words you often hear in your head. Today's tip is about a choice - yours in how you listen to the chatter in your own head. 

A Tip If You Sell Luxury or Premium Merchandise or Services

To understand the world of luxury and those customers, make sure you are familiar with other brands those customers buy using this tip. 

Did you hear me?

Having to repeat yourself is a deal killer. Use this tip to make more sales and manage your associates better. 

Find Something To Like

So many retail associates take themselves out of the sale because they are looking for reasons someone doesn't belong in the store, they say or do something a bit different - even dress unlike the associates. But the more you look for reasons not to engage, the more that will cost you. 

It‘s So Expensive!

Sticker shock can happen to anyone who doesn't buy something on a regular basis. But you must deal with the "it's so expensive" both in your own mind and in the customer if you want to hit goal sooner. 

What to do if you‘re feeling under pressure

Having goals and feeling stress and being under pressure has two sides. Let me help flip your mindset in today's episode.

Show me the picture!

Whatever you are selling it is always tough to know how someone is going to use something or what they have already. Use today's tip to get that information without being pushy. 

To be the best salesperson, do this

So many retail salespeople start at the bottom and try to work up but that limits your ability to sell the best products. Use this tip to be the best salesperson.

Google My Business Tip

So many retailers forget this one tip for using Google to their advantage. You'll need it this supply-shortage holiday so take a listen.