Retail Today with Bob Phibbs, The Retail Doctor

Find Something To Like

So many retail associates take themselves out of the sale because they are looking for reasons someone doesn't belong in the store, they say or do something a bit different - even dress unlike the associates. But the more you look for reasons not to engage, the more that will cost you. 

It‘s So Expensive!

Sticker shock can happen to anyone who doesn't buy something on a regular basis. But you must deal with the "it's so expensive" both in your own mind and in the customer if you want to hit goal sooner. 

What to do if you‘re feeling under pressure

Having goals and feeling stress and being under pressure has two sides. Let me help flip your mindset in today's episode.

Show me the picture!

Whatever you are selling it is always tough to know how someone is going to use something or what they have already. Use today's tip to get that information without being pushy. 

To be the best salesperson, do this

So many retail salespeople start at the bottom and try to work up but that limits your ability to sell the best products. Use this tip to be the best salesperson.

Google My Business Tip

So many retailers forget this one tip for using Google to their advantage. You'll need it this supply-shortage holiday so take a listen.

Make the first sale of the day

When your employees see you actively selling that first customer, it makes it much harder for those associates to stand behind your counter and groan "No one's buying".  Speed of the leader = speed of the group

Building Rapport at the Counter is a Waste

It is easy to get into conversation with customers after they have purchased something from you - there's no risk. And yet that is the worst place to do it and here's why. 

Don‘t Get Stuck In Supply Chain News

A lot of press is focused on supply chain issues. They exist but consumers don't care about that. Here's what is more important than complaining about shortages.

How to Stop Shoplifting

The holiday season fills your store with shoppers but also all that activity is the perfect magnet for shoplifting. Use today's tip to help stop shoplifting before it ruins your profits.