Virtual Training | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

Do you hate training employees? I know most people do. They feel like it's a time suck, or I have to say the same thing over and over again. Or worse, they have somebody trained who really didn't like retail or sales training and then they have somebody else that they trained, trained somebody else, and now you've got a copy of a copy from people who didn't really like training.

One way to get around that is to use online retail sales training. That way everybody gets the exact same message in bite-size forms and you can hold them accountable for it. I use SalesRX, which is my online virtual interactive courses because they stop an employee from being able to just watch a video to where they have to interact and think about things that they heard, and then you're able to roleplay it on the floor so that they get quick wins. 

Ultimately, you're trying to solve the problem of what do we do and how do we do it in such a way that you could hold employees accountable through mystery shops and through employee reviews?

If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!

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