Let Your Retail Customers Enjoy the First Eight Feet of Your Store | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

For the first eight feet in your store, nobody wants to talk to anybody. Your customers don't want to be barraged, "Hi, can help you find something?" Your untrained employees don't want to go up there. That first eight feet is what I call the decompression zone. It's an area where you just let people have space to be able to peruse your store. Basically, they've landed in an alien country that's your store. They need to learn. They don't know the language. They need to learn what the layout is, you name it. But we just need a space. We don't want to be jumped up with too much merchandise.

And again, most of you have so much merchandise so you don't know your turns. Just be very careful what you're looking at or buying for continuing into the holidays, know your numbers, know your category.

If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!

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