How to Teach Employees to Hustle in Retail Sales | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

Have you ever been in a busy store and couldn't find anybody to wait on you and you look over and you see someone that's having a great time with one associate? That's a horrible thing if you're a shopper, especially if you're in a hurry. The thing to realize is that your customer service speed has to diminish with the crowd. The more people in your store, the less time you have to speak to them one-on-one. The length of time with one shopper has to diminish with the more shoppers in your store. So you've got to teach what? You've got to teach hustle today. Make sure that they can get around and touch more customers because even a quick, "This really goes well with that," or, "Did you see this other item over there?" Goes a long way to building your profits this holiday season, especially with six less shopping days.

If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!

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