How To Maximize Your 2020 Retail Labor Schedule | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

Have you planned out your labor for 2020? Well, today I want you to think about that because you want to compare your best months with your actual labor and shifts that you had then and then compare those to how you've done historically. Right? So, if it's in January, obviously you're going to be using fewer hours than any other month. But when you compare like to like, and you look at, well how well did we do this last December and how well did we do compared to the year before? And then what did we use in labor and in our shifts compared to the previous year? You might notice that maybe you're running a little too lean that month.

And so, when you come up with a labor schedule for the year, you can get a good idea of at least the number of hours you want or at least the shifts that you want. And if you want to go more advanced and give it a budget, well that's great, but too many times we budget too little and then the experience is degraded for the customer. And I don't want that for you. So today, I want you to plan now how much you'll need to deliver a great customer experience through the rest of the year.

If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!

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