Do Your People Look Engaged? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

Do you know what good customer service looks like? You know, a lot of times when I walk around in various retail stores, I see managers who are managing tasks, but I don't think they really understand what great customer service looks like. And it's really quite simple: Do your people look engaged? Does the shopper look engaged? What does their body posture look like? And the other part of that is: Understand that customer service should have an end where the shopper takes action. Maybe they buy something or leave their information, but you just don't want people talking to other people. There has to be a goal.

So that's your tip today, to look around and see: Do your associates, do your shoppers, look engaged? And if not, well, you should probably get some retail sales training from a guy like me. 

If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!

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