{"store":{"baseInfo":{"podcastTitle":"Retail Today with Bob Phibbs, The Retail Doctor","slug":"retailtoday","podcastDescription":"Retail Today with Bob Phibbs is a daily digest guiding brick-and-mortar retailers to gain better traction, generate more revenue, and stay strong in their market.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/5490872/Retail_Today_-_Logo_FULL_COLOR_-_1500.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/5490872/Retail_Today_-_Logo_FULL_COLOR_-_1500_1200x628.jpg?s=f49f9cae46a0c1746ff6745ed1ec54e7&e=jpg","podcastUrl":"https://retailtoday.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/retailtoday/feed.xml","theme":"playlist2","podcastDeepLink":"https://www.podbean.com/pu/pbblog-pxg5r-53c8b8","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":15,"gmtAdjustment":"GMT-05:00","useDaylightTime":1,"value":-5,"text":"(GMT-05:00) Eastern Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/New_York"},"podcastDownloads":null,"totalEpisodes":320,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Retail Today with Bob Phibbs, the Retail Doctor","engagementStatsBaseUrl":null,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-pxg5r-53c8b8-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Apple Podcasts","link":"https://podcasts.apple.com/us/podcast/retail-today-with-bob-phibbs-the-retail-doctor/id1475543956","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/apple-podcast.png","title":null},{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fretailtoday.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog5490872%26podcastIdTag%3Dpxg5r&dfl=https%3A%2F%2Fretailtoday.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/0UJhKcQSYzgIrCAW44Q4ve","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"iHeartRadio","link":"https://iheart.com/podcast/88045427/","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/iHeartRadio.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Roboto"},{"id":"SecondaryFont","val":"Roboto"},{"id":"PlayerColor","val":"#9417FF"},{"id":"PlayerStyle","val":"player2"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#ffffff"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/5hun78/colorful-shops-and-restaurants-in-downtown-austin-texas-usa-picture-id628155348.jpeg"},{"id":"BackgroundImageForMobile","val":null}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"SecondaryPageBackgroundImage","val":"https://mcdn.podbean.com/mf/web/5hun78/colorful-shops-and-restaurants-in-downtown-austin-texas-usa-picture-id628155348.jpeg"},{"id":"SecondaryPageBackgroundImageForMobile","val":null}],"episode-list":[{"id":"EpisodeListType","val":"list"},{"id":"EpisodesPerPage","val":10},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#ffffff"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"62fab45d-efcc-370d-b622-49f999ea4983","type":"Link","value":"https://www.retaildoc.com/online-retail-sales-training","text":"SalesRX Online Retail Sales Training","subitems":[]},{"id":"9191720c-27c2-9096-ad41-57f28f6f7fc7","type":"Link","value":"https://www.retaildoc.com","text":"Retail Doctor Website","subitems":[]},{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/Ye22VjSxYugY","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-g9G7GLSk8uG0","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2021 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[{"id":"ComponentText-1","val":{"ComponentFontColor":"#000000","ComponentBackgroundColor":"#f2f2f2","ComponentContent":"

Title

This is the description area. You can write an introduction or add anything you want to tell your audience. This can help listeners better understand your podcast.

"}}]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":[],"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":null,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://retailtoday.podbean.com","apiCommonParams":{"t":"67686808","clientSignature":"b761d58a403b8e3a93e92b01ad8638d0","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb20880023-hnkwk","episode":{"id":"pb20880023","idTag":"hnkwk","title":"Customer Service Horror Story Leads To Sleepless Nights","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/5490872/Retail_Today_-_Logo_FULL_COLOR_-_1500_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/5490872/Retail_Today_-_Logo_FULL_COLOR_-_1500_1200x628.jpg?s=f49f9cae46a0c1746ff6745ed1ec54e7&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/5490872/Retail_Today_-_Logo_FULL_COLOR_-_1500.jpg","previewContent":null,"content":"

In this story learn why when I went to buy a bed it became a nightmare and what you can do to keep a customer from saying, \"Your customer service sucks.\"

","publishTimestamp":1682082000,"duration":627,"mediaUrl":"https://mcdn.podbean.com/mf/web/hat83i/Bob_s_Insider_Scoop_2__Things_That_Keep_Customers_From_Returning7qpyn.m4a","mediaType":"audio/x-m4a","shareLink":"https://admin5.podbean.com/embed.html?id=pb-hnkwk-13e9a97","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-hnkwk-13e9a97","transcriptUrl":null,"permalink":"/e/customer-service-horror-story-leads-to-sleepless-nights/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PB13E9A97HNKWK","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":303,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-hnkwk-13e9a97","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb20880023","idTag":"hnkwk","title":"Customer Service Horror Story Leads To Sleepless Nights","logo":"https://pbcdn1.podbean.com/imglogo/image-logo/5490872/Retail_Today_-_Logo_FULL_COLOR_-_1500_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/5490872/Retail_Today_-_Logo_FULL_COLOR_-_1500_1200x628.jpg?s=f49f9cae46a0c1746ff6745ed1ec54e7&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/5490872/Retail_Today_-_Logo_FULL_COLOR_-_1500.jpg","previewContent":null,"content":"

In this story learn why when I went to buy a bed it became a nightmare and what you can do to keep a customer from saying, \"Your customer service sucks.\"

Customer Service Horror Story Leads To Sleepless Nights

Comments (0)